I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. Again, playing the video can cause iPhone using too much data. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. Facing iPhone using too much data, it is important to understand whether you are really using the data or wasting it by checking the data usage before you reading the next tips. Have you had any recent software updates or game updates if you have a gaming console? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. Then you can check if the iPhone using too much data has been fixed. - An "Xfinity Support" graphic replaces the "To:" line. Anyone figured out what is happening? Seems like some shady practices are going down here. Then they blame it on my modem/router. I've had this problem too, although not to your extent. I've never exceeding, then BOOM huge overage! So far we have had no luck getting any explanation. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Highly doubt that. Thank you for your patience and understanding. I spoke to someone this morning and they took a look at my account with me. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. When it completes, your iPhone will restart. I would be more than happy to assist you with this further. 750 GB over out of nowhere! Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. The location services could keep on using mobile data in the background to locate where you are. We were over our cap last month and came close this month even though nothing has changed in our habits. It seems that xFinity pulled the infamous bait and switch a la internet services style. Please select the chat icon in the top right-hand corner. Thank you for getting back to us. Select Wi-Fi only or Off. The agent told me they verified the data use and they've deemed it legitimate. I have three people working from home so I know how important it is to keep track of data usage. So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! Hi Lucas, thank you for reaching out to us here with this concern. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. So far we have had no luck getting any explanation. There is no benefit to Xfinity in solving the issue or they would. To help conserve your monthly usage, you may want to consider the following tips: I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. I have watched NetFlix for years and it has never effected my data before. I have never gotten close to reaching my data limit. Good luck everybody!! Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. This does uses a lot of data unnecessarily. doesnt do much good for December when I know this is still gonna be a problem then . I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. And I don't see any hopeful words about Xfinity helping with a solution. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. Comcast, as usual, has been no help at all. - An "Xfinity Support" graphic replaces the "To:" line. Here is a link where you can review recently monthly usage. I will be cancelling services with this predatory provider. To date, I have not received the information requested. Thank you for bringing this to our attention through this thread on our Forums! It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. No devices are using our network other than our own. FYI, there is one "free" overusage month, per month, in a calendar year (per customer service), so maybe we all reset and hopefully aren't charged next year again while it looks like they need to fix their "extreme usage" random-setting next year. I had to pay more money for unlimited because of the lack of assistance and when I did call 2-3 times after asking for a supervisor, I was told someone would call me back. No one seems to be able to help but increase to unlimited data this is crazy! We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). Pop in utopia.net and see if it finds it. @XfinityDanielC Hi, there. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. Comcast, as usual, has been no help at all. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Is there something I could be missing? There is absolutely no way. Im having the exact same problem. Please send our team a direct message with your full name and full address so that we can look into this further. @Lumpy1966 That's good that you have been able to check for security breaches. I spent another two weeks attempting to get my April Xfinity billing corrected. Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. If you do see one you can pause it to prevent it from accessing your internet services. New comments cannot be posted and votes cannot be cast. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! All rights reserved. I know XB-3 Modems are vulnerable to a DNS Hijack . Otherwise, just keep them off to solve why is my iPhone using so much data. That or they know the issue cost/benefit. @user_013cb7 Thank you for letting us know about this concern. This helps a lot in monitoring your cellular data. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. WHAT? This is absolutely ridiculous. Fix this, Xfinity! Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. I do check my data usage daily. Now over 700 at the 19rh of Dec. (Not sure what that meant because the router was free. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. We are currently over on our data usage. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). This is going to continue into the next month if they dont fix it as soon as possible. My area was hit by Hurricane IDA at the end of August. Go to Settings > Accessibility > Motion. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. I usually averaged 300-400gb the last 12 months. Instead, type "Xfinity Support" there. Suddenly 2 of us (retirees) have increased data usage by 10 times! They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. Please find below the results and my opinions related to this latest encounter with Xfinity. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This is correct. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. I hope this was helpful! REVIEW YOUR BILLING. This happened to me 3=4 years ago when it was easier to get someone live on the phone. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. I will see what happens in December. I guess tomorrow is another hour +++ with customer service to try to get this solved. It is hard when you dont have any other choice but then. Check for any details we can see from this end. How would a customer know that they are charged extra for this channel but not every other channel on their line-up? It also seem to be having to a lot of people in last year as well in November in 2020. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). Same is happening to me right now. Theyre also trying to push the 11$ a month for unlimited internet on me as well. Please feel free to send me a Peer to Peer message! You would need to contact our Customer Security Assurance Team for data usage concerns. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. But I am concerned about the possibility that the spike was a sign of a security breach. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. What happens if I use more than 1.2 terabytes in a month? I used 4.9 gigs of data this month, according to my report from the last billing cycle. But once in a while I'll keep it up to date. Same thing here. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. https://comca.st/3CYC0DW. Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. Many of the streaming services are adding a lot of 4k content which are much bigger files. Maybe that is why is Facebook using so much data on my iPhone. Fix the problem--it's on your end. The "To:" line prompts you to "Type the name of a person". Will I be alerted when I reach or exceed my data usage plan? If the test is internally consistent, an optimistic respondent should generally give high ratings to optimism . And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. Meaning, I'm responsible for paying whatever overage charges I receive. @user_3f0513 I can understand how this would be frustrating. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. 500GB worth? They are there to sell you Xfinity only. @user_61cb1f completely agree. I am a retired IT admin, I am not active on social media, I don't upload much, I don't use online backup or Same here 5 1/2 hours was longest. That others are experiencing the exact same problem is curious. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. I'm having same problem, data usage up 2 to 3 times normal. How is this even legal??? 3. Things like not watching or streaming at 1080p. They are probably making money from people that dont keep track. You can see what devices are connected to your internet and using it. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? On me as well & # x27 ; ll keep it up to date, i my. 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